FAQ

1. Product Information

1.1 What materials are used for your furniture?

Our furniture is all made from high-quality solid oak. Each piece is designed to last and withstand daily use.

1.2 Are the furniture items pre-assembled or do they require assembly?

Most of our furniture is delivered pre-assembled. However, some larger items such as beds, sideboards, and tables may require partial assembly. Detailed instructions are always included in the packaging.

1.3 How do I take care of solid oak furniture?

To maintain the beauty of oak wood, we recommend cleaning the furniture with a soft, dry cloth. Avoid using harsh cleaners and exposing the furniture to direct sunlight or heat sources for extended periods.

1.4 Do you offer customization for your furniture?

At this time, we do not offer customization options for sizes or finishes of our products.

2. Orders and Payments

2.1 How can I place an order?

You can place an order directly on our website by adding products to your cart and following the checkout process. If you need assistance, our customer service team is available via chat or email.

2.2 What payment methods do you accept?

We accept major payment methods, including credit cards (such as American Express), Apple Pay, Google Pay, and bank transfer.

2.3 Is it safe to enter my payment details on your website?

Absolutely. Our website uses SSL encryption technology to ensure all transactions are secure and protected.

2.4 Can I modify or cancel my order?

Orders can be modified or canceled within 24 hours of confirmation by contacting our customer service team. After this period, your order may already be in production or on its way to shipment.

3. Shipping and Delivery

3.1 What are the delivery times?

Delivery times vary depending on the product and your location. Generally, in-stock items are delivered within 5-7 business days. For out-of-stock products, delivery times may be longer and will be displayed directly on the product page when selected.

3.2 How much does shipping cost?

Shipping is free for orders over a certain amount. For smaller orders, shipping costs will be calculated at checkout based on weight and destination.

3.3 Do you offer international shipping?

Yes, we offer international shipping to many countries. Costs and delivery times vary depending on the destination. You can check the details during the checkout process.

3.4 What happens if I’m not home at the time of delivery?

The courier will leave a notice and contact you to arrange a new delivery date or organize collection at the nearest pickup point. If the courier doesn’t contact you, you can write to our customer service to reschedule delivery.

4. Returns and Refunds

4.1 Can I return a product if I’m not satisfied?

Yes, we accept returns within 30 days of delivery, provided the product is in perfect condition. Return shipping costs are the responsibility of the customer unless the product is defective. For the proper procedure, please refer to our Return Policy.

4.2 How do I request a return?

To initiate a return, contact our customer service team, providing your order number and the reason for the return. We will guide you through the process.

4.3 When will I receive my refund?

Refunds are processed within 5-7 business days of receiving the returned item, and you will receive an email notification.

4.4 What happens if my product arrives damaged?

If you receive a damaged item, please contact us immediately with a photo of the damage. We will arrange for a replacement or a refund.

5. Website and Company Information

5.1 How can I contact you?

You can contact us through the contact form on our website, via email at contact@ramo2.it, or via our 24-hour live chat (our operators will respond as soon as possible).

5.2 Is my personal data safe?

Yes, your privacy is important to us. We use advanced security technologies to protect your data and do not share it with third parties without your consent.

5.3 How can I sign up for your newsletter?

You can sign up for our newsletter by entering your email address in the designated field at the bottom of the website. You will receive updates on new products, promotions, and exclusive offers.

5.4 How can I create an account on your website?

You can create an account by clicking on ‘Login’ at the top right of our website, then selecting ‘Create an Account.’ Once registered, you can manage your orders, track shipments, and save your favorite items.

6. Warranty and After-Sales Service

6.1 Is your furniture covered by a warranty?

Yes, our furniture is covered by a 2-year warranty, which includes manufacturing and material defects. The warranty does not cover damage caused by normal wear and tear, misuse, or lack of maintenance. Customers must report any visible factory defects within 15 days of receiving the goods.

6.2 How do I request assistance for a defective product?

If you have a defective product, please contact us with your order number and a description of the issue. We will help you resolve it as quickly as possible.

7. Loyalty Programs and Promotions

7.1 Do you offer regular discounts or promotions?

Yes, we offer seasonal promotions and special discounts for customers subscribed to our newsletter. Follow our social media pages to stay updated on all our offers!

7.2 Do you have a loyalty program?

No, at the moment we do not have a loyalty program, but we do offer exclusive discounts and offers for customers subscribed to our newsletter.